Frequently asked questions

Yes. The interface is Arabic and right-to-left, and each user can switch to English. Dates appear in both the Hijri and Gregorian calendars, and Excel reports export with Arabic headings.

Yes. Every page adapts to a phone screen, so teachers take attendance, students submit assignments and parents read reports in the browser.

The system estimates each student's need for support from grades, attendance and engagement with content, and shows the factors behind each alert with the weight of each one. Its role ends at the alert. The educational decision belongs to the teacher.

No. A suggested grade for an essay answer stays as a draft with the teacher, and the student does not see it until the teacher approves or changes it.

No. Each parent signs in with an account that the administration links to that parent's own children only, and only their data is visible.

Always inside the platform, and by email, SMS and WhatsApp once the institution turns them on. The institution connects its own accounts with the service providers, and each user chooses which channels to receive.

Yes. AI features stay off until the institution approves them, carry a monthly allowance shown in the settings, and can be switched off from the settings at any time.

Yes. Students, teachers, courses, grades and the question bank import in several ways: Excel and CSV files, the previous system's database, or the REST API, and SCORM packages run as they are. The services team handles the migration on request.

Yes, through LTI 1.3 in both directions: external tools open inside a course, the platform opens from another system, and grades flow back to the gradebook. A REST API is available for connecting other systems.

Yes. Single sign-on with Microsoft Entra ID or Google is available to students and teachers, each account is linked to its identifier at the institution, and local sign-in remains available.

Basic setup and templates are included. Large data migrations and on-site training are priced by size.

The account is created immediately after registration. Import and training depend on the size of the institution and how ready its data is.

Inside the Kingdom of Saudi Arabia, in a separate account for each institution, with encrypted backups also kept inside the Kingdom.

Through permissions for each role, two-step verification, an audit log of sensitive actions, isolation of each institution's data in the database, and removal of identifying data before any text is sent to the AI provider. Details are on the security page.

The institution. ClassWhy is a processor acting on its behalf and under its instructions, and the institution exports its data when the subscription ends.

Yes. The administration deletes the student's account from the platform. Data subject requests go to the institution as the controller, and ClassWhy supports it in carrying them out.

No. Only the data a request needs is sent, after anything that identifies the student is removed. It is used for that request alone and is not used to train models.

Only active students count. Teacher, administrator and parent accounts are not counted and carry no fees, and moving to a larger tier is possible at any time.

Monthly and annual, in Saudi riyals (SAR) or dollars (USD), with 60 days free with annual billing.

14 days on the plan and modules chosen at registration, and the data stays in place on subscribing.

Yes, a tax invoice for every payment. Listed prices exclude 15% VAT.

Bank card through the subscription portal, or bank transfer with an uploaded receipt.

In Arabic and English by email and WhatsApp, according to the subscription agreement.